Q: What costs are included in the order price?
A: The product price shown on the Jecanoli website is the item price before any applicable taxes unless otherwise stated at checkout. We offer free standard shipping on all orders.
For orders shipped to the United States, standard import duties and customs clearance fees are covered where applicable. You will not be charged hidden import fees upon delivery for standard U.S. orders.
For international orders, local taxes, duties, customs fees, or other import charges may apply according to your country or region’s laws and may be collected by your local customs office or carrier.
Q: What products does Jecanoli sell?
A: Jecanoli is an online accessories store. We offer a selection of bracelets, keychains, decorative accessories, gift items, and other small accessories designed for everyday use, personal styling, and gifting.
Our products are selected to be stylish, practical, and suitable for different occasions.
Q: How long does shipping take?
A: We offer free standard shipping on all orders.
Estimated delivery time includes both processing time and transit time:
Processing Time: 3–7 business days
Delivery Time: 6–12 business days
Total Estimated Delivery Time: 9–19 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, customs processing, or other factors outside our direct control.
Q: How can I track my order?
A: Once your order has been shipped, we will send tracking information to the email address used at checkout.
Tracking updates are provided by the carrier and may take some time to appear after shipment. If your tracking has not updated for several days, you can contact our customer support team for assistance.
Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel your order, please contact us as soon as possible at support@jecanoli.com.
Order changes or cancellations are only possible before the order enters processing, preparation, or shipment. Once an order has been processed, packed, or shipped, it may no longer be changed or canceled.
Q: Can I change my shipping address?
A: Address changes may be possible within 12 hours of placing your order. Please contact us immediately at support@jecanoli.com with your order number and the correct shipping address.
Once the order has entered processing or shipment, we may not be able to update the address.
Customers are responsible for providing complete and accurate shipping information at checkout.
Q: What should I do if I receive a damaged, defective, or wrong item?
A: Please contact us within 15 days of receiving your order if your item arrives damaged, defective, or incorrect.
To help us review the issue, please provide:
- Your order number
- Photos or videos of the damaged, defective, or incorrect item
- Photos of the outer package and inner packaging
- A photo of the shipping label
- A brief description of the issue
After reviewing the information, we may offer a replacement, exchange, refund, or other appropriate solution depending on the situation.
Q: Can I return an item if I don’t like it?
A: Yes. We have a 30-day return policy, which means you may request a return within 30 days after receiving your item.
To be eligible for a return, the item must be unused, unworn, undamaged, and returned with its original packaging, accessories, tags, and proof of purchase where applicable.
If the return is due to personal reasons, such as no longer wanting the item, ordering the wrong item, or not liking the item, the customer is responsible for return shipping costs.
Q: How do I request a return?
A: To request a return, please email us at support@jecanoli.com.
Please include:
- Your order number
- The item you want to return
- The reason for return
- Photos or videos if the item is damaged, defective, or incorrect
Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
Q: When will I receive my refund?
A: After we receive and inspect your returned item, we will notify you whether your refund is approved.
If approved, the refund will be processed to your original payment method within 2–5 business days. Your bank, credit card company, or payment provider may need additional time to post the refund to your account.
Q: Are product colors exactly the same as shown in the photos?
A: We make every reasonable effort to display product colors and details accurately. However, actual product colors may vary slightly due to lighting, photography, screen settings, monitor differences, or production batches.
Minor color or appearance differences are not considered product defects.
Q: Are your accessories suitable as gifts?
A: Yes. Many of our bracelets, keychains, and small accessories are suitable for gifting to friends, family members, partners, or yourself.
Please review each product page for product details, size information, materials, and design features before placing an order.
Q: How can I contact customer service?
A: You can contact us using the information below:
Support Email: support@jecanoli.com
Phone Number: +1 9012199742
Company Name: JECANOLI INC
Company Address: Suite 300, 5291 DTC Boulevard, Englewood, Colorado
Postcode: 80111
Service Time: 9:00 a.m. – 6:00 p.m. (New York Time, USA), Monday to Friday, excluding holidays.
We usually respond to emails within one business day. If you don’t receive a reply, please check your spam folder.