Shipping policy
This Shipping Policy explains how orders are processed, shipped, and delivered by Jecanoli (“Jecanoli,” “we,” “us,” or “our”). By placing an order on jecanoli.com, you agree to the terms outlined below, which are incorporated into our Terms & Conditions.
1. Shipping Methods & Estimated Timelines
All shipping and delivery timeframes displayed on our website, product pages, or order confirmations are estimated delivery ranges, not guaranteed delivery dates. These estimates are provided in good faith and are based on current order processing schedules, preparation time, and carrier performance at the time of purchase.
Estimated delivery timeframes include applicable processing or preparation time unless otherwise stated.
If an order is expected to materially exceed the estimated delivery timeframe, we will provide updated information regarding the order status and work with the customer to review available options in accordance with applicable law. Available options may include continued delivery, updated delivery estimates, replacement where appropriate, or cancellation and refund where required by law.
2. Standard Free Shipping
We offer free standard shipping on all orders.
（Orders are processed and shipped from our US warehouse)
Estimated Delivery = Processing Time + Transit Time
Processing Time: 1–2 business days
Delivery Time: 4–6 business days (US)
Total Estimated Delivery Time: 5–8 business days
3. Order Cutoff Time
Orders placed after 2:00 PM EST are considered placed on the following business day for processing purposes.
4. Order Processing & Preparation Time
Estimated Delivery = Processing Time + Transit Time
（Orders are processed and shipped from our US warehouse)
Processing Time: 1–2 business days
Delivery Time: 4–6 business days (US)
Total Estimated Delivery Time: 5–8 business days
- Our products are shipped directly from our in-stock inventory.
5. Modifications & Cancellations
As long as the order has not yet been officially shipped and a tracking number has not been generated, the buyer may request to cancel the order unconditionally and receive a full refund.
Once an order has entered processing, preparation, or shipment, it may not be modified or canceled and will be governed by our Return Policy and/or Warranty Policy, as applicable.
6. Address Accuracy & Delivery Responsibility
You are responsible for providing complete and accurate shipping information at checkout.
Jecanoli is not responsible for delays, losses, or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
If tracking information shows a package as “delivered,” we encourage customers to first verify delivery by checking with the carrier, confirming the shipping address, and reviewing nearby or alternate delivery locations.
If the package cannot be located after these steps, customers should contact us promptly so we can assist in reviewing delivery details and, where appropriate, support an investigation with the carrier.
Packages returned to us due to address errors, refusal, or failure to accept delivery will be handled in accordance with our Return Policy.
7. Taxes and Duties
All product prices listed on our website are exclusive of taxes unless otherwise stated at checkout.
For orders shipped to the United States, we cover standard import duties and customs clearance fees where applicable. You will not be charged hidden import fees upon delivery for standard U.S. orders.
For orders shipped outside the United States, taxes, duties, customs fees, or other import charges may be applied according to local laws and regulations. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.
8. Damage on Arrival & Shipping Claims
If your order arrives damaged, please contact us as soon as possible so we can review the issue and assist with the next steps.
To help us process a shipping damage claim, customers may be required to provide:
- Clear photos of the outer shipping box
Photos and/or videos of the damaged product
As soon as we receive photos of the damaged product, we will reship it free of charge or issue a full refund within 24 hours.
9. Delayed Deliveries
Once an order has been handed to the carrier, delivery timelines are dependent on carrier operations and are outside of our direct control. While carrier delays may occur, we actively assist customers by providing shipment tracking information and support in addressing delivery-related issues.
Delays may occur due to:
Weather conditions
High shipping volume during holidays or promotional periods
Carrier operational issues
Customs clearance processes for international orders
Incorrect or incomplete shipping information
Other circumstances outside our direct control
If a carrier delay is expected to materially exceed the estimated delivery timeframe, updated information regarding the order status will be made available, and available options may be reviewed based on the order status and applicable law.
Available options may include continued delivery, updated delivery estimates, or other resolution options consistent with the order status and applicable law.
10. Risk of Loss & Title
Jecanoli remains committed to assisting customers with delivery-related issues in accordance with applicable law and this Shipping Policy.
We assume full responsibility for any loss or damage that occurs to the package before it reaches its destination.
11. Tracking & Order Status
Tracking information is sent via email once your order ships.
Tracking updates are provided by carriers and may take time to populate after shipment. If tracking does not update immediately, please allow additional time for the carrier to scan and update the package status.
Customers may contact us if they need help reviewing shipment or delivery information.
12. Frequently Asked Questions
Where is my order?
You can use the tracking number provided in your shipment confirmation email to check the latest delivery status.
If your tracking has not updated or your package appears delayed, please contact us and we will help review the order status.
Can I change my shipping address?
As long as your order has not yet been shipped, you can contact customer service to request an address change or cancel your order.
Once an order has entered processing, preparation, or shipment, we may not be able to update the shipping address.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders unless otherwise stated on our website.
How long does delivery take?
Our estimated total delivery time is 5–8 business days, including processing time and transit time.
13. Contact Us
If you have any questions about this Shipping Policy, your order, shipping status, delivery, or after-sales support, please contact us using the information below.
Support Email: support@jecanoli.com
Phone Number: +1 9012199742
Company Name: JECANOLI INC
Company Address: Suite 300, 5291 DTC Boulevard, Englewood, Colorado
Postcode: 80111
Service Time: 9:00 a.m. – 6:00 p.m. (New York Time, USA), Monday to Friday, excluding holidays.
Overseas Warehouse Address: 18501 Arenth Ave, Dock 29 & 30, City of Industry, CA 91748  .
We usually respond to emails within one business day. If you don’t receive a reply, please check your spam folder.