Privacy policy
Last updated: June 30, 2026
Jecanoli operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated online shopping experience. Jecanoli is operated by JECANOLI INC and powered by Shopify, which enables us to provide our online store and related services to you.
This Privacy Policy describes how Jecanoli (“Jecanoli,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase or other transaction through jecanoli.com, or when you otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing our website or services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described below.
1. Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with our website, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Payment and transaction information, including payment method, payment confirmation, transaction details, and other information necessary to process your order. Payment card information may be processed by Shopify and third-party payment providers.
- Account information, including username, password, account settings, preferences, and related account details if you create an account on our website.
- Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.
- Communications with us, including information you provide when contacting customer support by email, phone, website forms, or other communication channels.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information about how you interact with our website, such as pages viewed, products browsed, cart activity, and navigation behavior.
2. Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information to us.
- Automatically through our website, including from your device when you visit or use our website, and through cookies and similar technologies.
- From service providers, including Shopify, payment processors, shipping providers, customer support tools, analytics providers, and other third parties that help us operate our business.
- From business partners or other third parties, where permitted by law.
3. How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Provide, Tailor, and Improve Our Services
We use your personal information to provide our products and services to you, including to:
- Process your payments
- Fulfill and ship your orders
- Send order confirmations and shipping updates
- Process returns, refunds, exchanges, or cancellations
- Create, maintain, and manage your account
- Remember your preferences and items you are interested in
- Provide customer support
- Improve our website, product selection, and shopping experience
- Recommend products or services that may be relevant to you
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending promotional emails, displaying advertisements, and showing product recommendations.
Where required by law, we will obtain your consent before sending marketing communications. You may opt out of promotional emails at any time by using the unsubscribe link included in our emails.
Security and Fraud Prevention
We use your personal information to help provide a secure shopping experience, authenticate accounts, detect and prevent fraud, investigate suspicious activity, protect our website, and enforce our terms and policies.
If you create an account, you are responsible for keeping your login credentials secure. We recommend that you do not share your username, password, or account access information with anyone.
Communicating with You
We use your personal information to respond to your inquiries, provide customer support, communicate about your orders, and maintain our business relationship with you.
Legal and Compliance Purposes
We may use your personal information to comply with applicable laws, respond to valid legal requests, enforce our terms or policies, resolve disputes, protect our rights, and participate in legal or regulatory proceedings where necessary.
4. How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business purposes and as described in this Privacy Policy. These third parties may include:
- Shopify, which powers our online store and helps us provide our website and checkout services.
- Payment processors, to process payments securely.
- Shipping and fulfillment providers, to deliver your orders.
- Customer support service providers, to help us respond to customer inquiries.
- IT, hosting, analytics, and cloud service providers, to operate and improve our website.
- Marketing and advertising partners, to help us provide relevant advertisements or promotional communications.
- Professional advisors, such as legal, accounting, or compliance advisors.
- Government authorities, law enforcement, or other parties, where required by law or necessary to protect our rights, customers, or business.
We may also disclose personal information in connection with a business transaction, such as a merger, acquisition, restructuring, bankruptcy, or sale of assets.
5. Relationship with Shopify
Our store is powered by Shopify. Shopify collects and processes personal information about your access to and use of our website in order to provide and improve the services that support our online store.
Information you submit through our website may be transmitted to and shared with Shopify, as well as third-party service providers that may be located in countries other than where you reside, in order to provide and improve our services.
Shopify may also process personal information collected through your interactions with our store, other merchants, and Shopify services. In certain circumstances, Shopify may be responsible for processing your personal information, including responding to certain requests to exercise your privacy rights.
You can learn more about how Shopify handles personal information by reviewing Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to collect information about your interaction with our website.
These technologies may be used to:
- Keep your shopping cart active
- Remember your preferences
- Support checkout and account login
- Analyze website traffic and performance
- Improve website functionality
- Provide personalized content or advertising
- Help detect fraud and protect website security
You may be able to manage cookies through your browser settings. However, disabling certain cookies may affect website functionality, including checkout or account features.
7. Third-Party Websites and Links
Our website may contain links to third-party websites or online platforms that are not operated or controlled by us.
If you click links to third-party websites, you should review their privacy policies, security practices, and terms of use. We are not responsible for the privacy, security, accuracy, or content of third-party websites or services.
Our inclusion of third-party links does not imply endorsement of those websites, products, services, or operators unless clearly stated.
8. Children’s Data
Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact details below and we will take appropriate steps to delete such information where required by law.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable law, personal information of individuals under 16 years of age.
9. Security and Retention of Your Information
We take reasonable steps to protect your personal information. However, no security system is perfect or completely secure, and we cannot guarantee absolute security.
We recommend that you do not send sensitive or confidential information to us through unsecured channels.
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.
Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.
10. Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
Right to Access / Know
You may have the right to request access to the personal information we hold about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you, subject to legal exceptions.
Right to Correct
You may have the right to request that we correct inaccurate personal information.
Right to Portability
You may have the right to receive a copy of your personal information in a portable format, where applicable.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or the processing of your personal information for targeted advertising purposes.
Managing Communication Preferences
You may opt out of receiving promotional emails by using the unsubscribe link included in our marketing emails. Even if you opt out of promotional emails, we may still send non-promotional messages, such as order confirmations, shipping updates, account notices, or customer service responses.
To exercise your privacy rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request, as permitted or required by applicable law.
We will not discriminate against you for exercising your privacy rights.
11. Global Privacy Control and Do Not Track
Some browsers or browser extensions may allow you to send privacy preference signals, such as Global Privacy Control.
Where required by applicable law and where technically feasible, we will treat recognized privacy preference signals as requests to opt out of certain data uses for the browser or device that sends the signal.
Other than legally recognized signals, we may not respond to “Do Not Track” signals sent by browsers or devices.
12. Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the contact details below.
Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
13. International Transfers
Please note that we may transfer, store, and process your personal information outside the country or region where you live.
If we transfer personal information from the European Economic Area, the United Kingdom, or other regions with data transfer requirements, we will rely on recognized transfer mechanisms where required, such as Standard Contractual Clauses or other legally approved safeguards.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, legal requirements, or operational needs.
When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date above. Where required by applicable law, we may provide additional notice.
15. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, please contact us using the information below.
Support Email: support@jecanoli.com
Phone Number: +1 9012199742
Company Name: JECANOLI INC
Company Address: Suite 300, 5291 DTC Boulevard, Englewood, Colorado
Postcode: 80111
Service Time: 9:00 a.m. – 6:00 p.m. (New York Time, USA), Monday to Friday, excluding holidays.
We usually respond to emails within one business day. If you don’t receive a reply, please check your spam folder.