Covington Drop Globe Branching Bubble Chandelier 38''

This Shipping Policy explains how orders are processed, shipped, and delivered by Jecanoli (“Jecanoli,” “we,” “us,” or “our”). By placing an order on jecanoli.com, you agree to the terms outlined below, which are incorporated into our Terms & Conditions.

1. Shipping Methods & Estimated Timelines

All shipping and delivery timeframes displayed on our website, product pages, or order confirmations are estimated delivery ranges, not guaranteed delivery dates. These estimates are provided in good faith and are based on current order processing schedules, preparation time, and carrier performance at the time of purchase.

Estimated delivery timeframes include applicable processing or preparation time unless otherwise stated.

If an order is expected to materially exceed the estimated delivery timeframe, we will provide updated information regarding the order status and work with the customer to review available options in accordance with applicable law. Available options may include continued delivery, updated delivery estimates, replacement where appropriate, or cancellation and refund where required by law.

2. Standard Free Shipping

We offer free standard shipping on all orders.

（Orders are processed and shipped from our US warehouse)

Estimated Delivery = Processing Time + Transit Time

Processing Time: 1–2 business days
Delivery Time: 4–6 business days (US)
Total Estimated Delivery Time: 5–8 business days

3. Order Cutoff Time

Orders placed after 2:00 PM EST are considered placed on the following business day for processing purposes.

4. Order Processing & Preparation Time

Estimated Delivery = Processing Time + Transit Time

（Orders are processed and shipped from our US warehouse)

Processing Time: 1–2 business days
Delivery Time: 4–6 business days (US)
Total Estimated Delivery Time: 5–8 business days

• Our products are shipped directly from our in-stock inventory.

5. Modifications & Cancellations

As long as the order has not yet been officially shipped and a tracking number has not been generated, the buyer may request to cancel the order unconditionally and receive a full refund.

Once an order has entered processing, preparation, or shipment, it may not be modified or canceled and will be governed by our Return Policy and/or Warranty Policy, as applicable.

6. Address Accuracy & Delivery Responsibility

You are responsible for providing complete and accurate shipping information at checkout.

Jecanoli is not responsible for delays, losses, or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

If tracking information shows a package as “delivered,” we encourage customers to first verify delivery by checking with the carrier, confirming the shipping address, and reviewing nearby or alternate delivery locations.

If the package cannot be located after these steps, customers should contact us promptly so we can assist in reviewing delivery details and, where appropriate, support an investigation with the carrier.

Packages returned to us due to address errors, refusal, or failure to accept delivery will be handled in accordance with our Return Policy.

7. Taxes and Duties

All product prices listed on our website are exclusive of taxes unless otherwise stated at checkout.

For orders shipped to the United States, we cover standard import duties and customs clearance fees where applicable. You will not be charged hidden import fees upon delivery for standard U.S. orders.

For orders shipped outside the United States, taxes, duties, customs fees, or other import charges may be applied according to local laws and regulations. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

8. Damage on Arrival & Shipping Claims

If your order arrives damaged, please contact us as soon as possible so we can review the issue and assist with the next steps.

To help us process a shipping damage claim, customers may be required to provide:

• Clear photos of the outer shipping box
  Photos and/or videos of the damaged product
  

As soon as we receive photos of the damaged product, we will reship it free of charge or issue a full refund within 24 hours.

9. Delayed Deliveries

Once an order has been handed to the carrier, delivery timelines are dependent on carrier operations and are outside of our direct control. While carrier delays may occur, we actively assist customers by providing shipment tracking information and support in addressing delivery-related issues.

Delays may occur due to:

Weather conditions
High shipping volume during holidays or promotional periods
Carrier operational issues
Customs clearance processes for international orders
Incorrect or incomplete shipping information
Other circumstances outside our direct control

If a carrier delay is expected to materially exceed the estimated delivery timeframe, updated information regarding the order status will be made available, and available options may be reviewed based on the order status and applicable law.

Available options may include continued delivery, updated delivery estimates, or other resolution options consistent with the order status and applicable law.

10. Risk of Loss & Title

Jecanoli remains committed to assisting customers with delivery-related issues in accordance with applicable law and this Shipping Policy.

We assume full responsibility for any loss or damage that occurs to the package before it reaches its destination.

11. Tracking & Order Status

Tracking information is sent via email once your order ships.

Tracking updates are provided by carriers and may take time to populate after shipment. If tracking does not update immediately, please allow additional time for the carrier to scan and update the package status.

Customers may contact us if they need help reviewing shipment or delivery information.

12. Frequently Asked Questions

Where is my order?

You can use the tracking number provided in your shipment confirmation email to check the latest delivery status.

If your tracking has not updated or your package appears delayed, please contact us and we will help review the order status.

Can I change my shipping address?

As long as your order has not yet been shipped, you can contact customer service to request an address change or cancel your order.

Once an order has entered processing, preparation, or shipment, we may not be able to update the shipping address.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders unless otherwise stated on our website.

How long does delivery take?

Our estimated total delivery time is 5–8 business days, including processing time and transit time.

13. Contact Us

If you have any questions about this Shipping Policy, your order, shipping status, delivery, or after-sales support, please contact us using the information below.

Support Email: support@jecanoli.com
Phone Number: +1 9012199742
Company Name: JECANOLI INC
Company Address: Suite 300, 5291 DTC Boulevard, Englewood, Colorado
Postcode: 80111
Service Time: 9:00 a.m. – 6:00 p.m. (New York Time, USA), Monday to Friday, excluding holidays.

Overseas Warehouse Address: 18501 Arenth Ave, Dock 29 & 30, City of Industry, CA 91748 &nbsp.

We usually respond to emails within one business day. If you don’t receive a reply, please check your spam folder.

JECANOLI 30-Day Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you purchased Jecanoli products through another retailer or third-party platform, please contact the original seller directly and follow their return policy. This policy applies only to physical products purchased directly from jecanoli.com.

Once the returned merchandise is received and inspected, the refund process will begin. You may return eligible physical products purchased on Jecanoli.com subject to the terms below.

1. Conditions for Returns and Exchanges

Generally, there are two main reasons for returns:

① Product-related reasons: product quality issues, defects, wrong item received, or damage caused during transportation.
② Personal reasons: the customer no longer wants the item, does not like the item, ordered the wrong item, or the item does not meet personal expectations.

If there is a problem with the product itself or damage during transportation, we will review the issue and may provide a replacement, exchange, or other appropriate solution according to the situation.

If the return is requested for personal reasons, the customer is responsible for return shipping costs.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange:

1. The item must be in the same condition as received.
2. The item must be unused, unworn, unwashed, and undamaged.
3. The item must include all accessories, parts, tags, manuals, or items included in the original package.
4. The item must be returned in its original packaging where possible.
5. You must provide the receipt, order confirmation, or other proof of purchase.
6. Items returned within 30 days after delivery may be eligible for a refund to the original payment method after inspection.

Items that do not meet the above conditions may be refused, partially refunded, or returned to the customer.

3. How Do I Return My Item?

To request a return, please contact us by email:

Support Email: support@jecanoli.com

Please include the following information in your return request:

• Your order number
• The name or email address used to place the order
• The item you want to return
• The reason for the return
• Photos or videos if the item is damaged, defective, or incorrect

After receiving your request, we will review your return eligibility and provide return instructions if your return is approved.

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

4. Our Return Process

Please read this Refund Policy carefully to determine whether your order is eligible for return or refund.

Step 1: Submit your return request by emailing support@jecanoli.com and include your reason for return.

Step 2: We will review your request and confirm whether your return is eligible.

Step 3: If approved, we will provide return instructions and the applicable return address. For returns, please contact customer service to obtain the specific US Local Return Warehouse Address.

Step 4: The customer is responsible for return shipping costs unless the return is due to our error, a defective item, or shipping damage confirmed by us.

Step 5: Please send the item back according to our instructions and provide the return tracking number by email.

Step 6: Once your refund request is approved, the funds will be refunded via your original payment method within 2 to 5 business days. Depending on your issuing bank or payment service provider (such as PayPal or a credit card), it may take an additional 3 to 5 business days for the funds to appear in your account.

Refund posting time may vary depending on your bank, credit card company, or payment provider.

5. Return Shipping Costs and Deductions

Return shipping costs depend on the reason for return.

Product-related return

If the return is caused by product quality issues, defects, shipping damage, or an incorrect item sent by us, we will review the issue and provide an appropriate solution. This may include replacement, exchange, partial refund, or return instructions, depending on the situation.

Personal reason return

If the return is due to personal reasons, including but not limited to “no longer needed,” “do not like it,” “ordered the wrong item,” or “not as expected,” the customer is responsible for the return shipping cost.

If the returned item is opened but still unused, undamaged, complete, and resalable,  when returning an item for personal reasons, the buyer is only responsible for the return shipping costs; no restocking fees or processing fees will be charged.

If the returned item is missing packaging, accessories, parts, tags, or shows signs of use, wear, damage, or improper handling, the refund may be reduced or refused.

6. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at:

support@jecanoli.com

Please include your order number and the changes you would like to make.

Orders can only be modified or canceled before they enter processing, preparation, or shipment. Once an order has been processed, packed, or shipped, it cannot be modified or canceled.

For eligible orders canceled before shipment, we will refund your payment to the original payment method within 3 business days after cancellation approval.

If the order has already shipped and you still want to cancel it, you may need to follow our return process after receiving the package. Return shipping costs may be the customer’s responsibility unless the return is due to our error or a confirmed product issue.

7. Non-Returnable Items

We do not accept returns in the following situations:

1. Items without proof of purchase or order information.
2. Items returned after the 30-day return period.
3. Clearance items or products marked as “final sale” or “non-returnable” on the product page.
4. Items that have been used, worn, washed, altered, or damaged.
5. Items scratched, broken, stained, or damaged due to improper use, cleaning, storage, or handling by the customer.
6. Items damaged by misuse, negligence, intentional damage, or accidents.
7. Items missing original packaging, accessories, parts, tags, or included materials, if this affects resale condition.
8. Personalized, customized, or made-to-order items, unless they arrive defective, damaged, or incorrect.

8. Damaged, Defective, or Wrong Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.

You should contact us within 30 days of receiving the product so we can evaluate the issue and provide an appropriate solution.

To help us review the issue, photos and/or videos may be required, including:

• Photos of the outer shipping package
• Photos of the inner packaging
• Photos or videos of the damaged, defective, or incorrect item
• Photo of the shipping label
• A clear description of the issue

Please keep all packaging materials until the claim is fully resolved. Discarding packaging may affect our ability to verify the issue or file a claim with the carrier.

Depending on the situation, we may offer replacement, exchange, partial refund, return instructions, or another appropriate solution.

9. Refund Due to Items Not Received

If you have not received your package within the estimated delivery timeframe, please contact us so we can help review the tracking information and delivery status.

If the package is significantly delayed or appears lost in transit, we will work with the carrier to investigate and determine the appropriate next steps based on the order status, tracking information, and applicable law.

If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply if the customer requests reshipment.

If tracking shows the package was delivered but you cannot locate it, please first check with the carrier, household members, neighbors, front desk, mailroom, or nearby delivery locations. If the package still cannot be found, contact us promptly and we will assist in reviewing the delivery details.

10. Refund Method and Processing Time

Approved refunds will be issued to the original payment method used for the order.

After we receive and inspect your returned item, we will notify you whether the refund is approved or denied.

If approved, we will process the refund within 2–5 business days. After the refund is processed, it may take additional time for your bank, credit card company, or payment provider to post the refund to your account.

Original shipping fees, return shipping fees, handling fees, or other non-refundable charges may not be refunded unless required by law or unless the return is due to our error.

11. Exchanges

If you need to exchange an item due to damage, defect, or receiving the wrong product, please contact us at:

support@jecanoli.com

We may request photos, videos, or other information to verify the issue before arranging an exchange.

If the exchange is requested for personal reasons, the customer may be responsible for return shipping and any price difference between items.

12. Product Color and Appearance Notice

Product images on our website are taken and displayed as accurately as possible. However, the actual product color or appearance may vary slightly due to lighting, photography, screen settings, monitor differences, or production batches.

We do our best to accurately represent the true colors of our products. If you are not satisfied with the color or appearance of the item you receive, you can still request a return or exchange within 30 days under our “Returns for Personal Reasons” policy.

13. Contact Us

If you have any questions about this Refund Policy, returns, exchanges, damaged items, refunds, or after-sales service, please contact us using the information below.

Support Email: support@jecanoli.com
Phone Number: +1 9012199742
Company Name: JECANOLI INC
Company Address: Suite 300, 5291 DTC Boulevard, Englewood, Colorado
Postcode: 80111
Service Time: 9:00 a.m. – 6:00 p.m. (New York Time, USA), Monday to Friday, excluding holidays.

Overseas Warehouse Address: 18501 Arenth Ave, Dock 29 & 30, City of Industry, CA 91748 &nbsp.

We usually respond to emails within one business day. If you don’t receive a reply, please check your spam folder.